USCIS Expands
Services
National Customer Service Saturday Hours
On January 12, 2013,
U.S. Citizenship and Immigration Services' (USCIS') National Customer Service
Center (NCSC) expanded its live, toll-free telephone assistance service to
included Saturday hours. Customer service representatives at the NCSC can now
take calls Monday through Friday from 8:00 a.m. to 8:00 p.m. and Saturdays from
9:00 a.m. to 5:00 p.m., local time.
Customers now are able
to call the toll-free number on Saturdays to receive nationwide assistance for
immigration services and benefits offered by USCIS. Customer service
representatives can answer routine questions on a wide variety of topics
related to immigration services and benefits, including ordering forms,
processing times, and information on local offices and civil surgeons.
My Case Status and e-Requests
USCIS has also expanded
the capabilities of two of its online tools: My Case Status and E-Request--To permit
customers to view the current status of applications that they submit and
follow-up their cases, no matter which USCIS form they used. My Case Status now
allows individuals to track, through its secure mail initiative (SMI), the mailing and delivery of
USCIS-produced cards and documents by permitting them to use USCIS' website to
access the U.S. Postal Service tracking numbers of their documents. E-Request
now allows customers to inquire electronically about applications and petitions
that they submit to USCIS. Individuals may use this tool to request a follow-up
on their case status if they do not receive documents related to three of the
most-used immigration forms: Form I-485, Application to Adjust Permanent
Residence or Adjust Status; Form I-765, Application for Employment Authorization;
and Form I-130, Petition for Alien Relative.
If have an immigration question and like to speak with an attorney, please call our Firm at phone number (212)564-1589.
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