USCIS Expands Services

USCIS Expands Services

National Customer Service Saturday Hours

On January 12, 2013, U.S. Citizenship and Immigration Services' (USCIS') National Customer Service Center (NCSC) expanded its live, toll-free telephone assistance service to included Saturday hours. Customer service representatives at the NCSC can now take calls Monday through Friday from 8:00 a.m. to 8:00 p.m. and Saturdays from 9:00 a.m. to 5:00 p.m., local time.

Customers now are able to call the toll-free number on Saturdays to receive nationwide assistance for immigration services and benefits offered by USCIS. Customer service representatives can answer routine questions on a wide variety of topics related to immigration services and benefits, including ordering forms, processing times, and information on local offices and civil surgeons.

My Case Status and e-Requests

USCIS has also expanded the capabilities of two of its online tools:  My Case Status and E-Request--To permit customers to view the current status of applications that they submit and follow-up their cases, no matter which USCIS form they used. My Case Status now allows individuals to track, through its secure mail initiative (SMI), the mailing and delivery of USCIS-produced cards and documents by permitting them to use USCIS' website to access the U.S. Postal Service tracking numbers of their documents. E-Request now allows customers to inquire electronically about applications and petitions that they submit to USCIS. Individuals may use this tool to request a follow-up on their case status if they do not receive documents related to three of the most-used immigration forms: Form I-485, Application to Adjust Permanent Residence or Adjust Status; Form I-765, Application for Employment Authorization; and Form I-130, Petition for Alien Relative.  

If have an immigration question and like to speak with an attorney, please call our Firm at phone number (212)564-1589.